Refund Policy

white, blue, brown, red and black large capacity tote bag

At nusrah.co.uk, we strive to provide our customers with high-quality products and exceptional customer service. Your satisfaction is our top priority, and we want to ensure that you have a positive shopping experience with us. In the unlikely event that you are not completely satisfied with your purchase, we have outlined our refund policy below.

Eligibility for Refund:

  • We accept refund requests within 14 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refund Process:

  • To initiate a refund, please contact our customer support team at madebynusrah@gmail.com with your order number and a brief explanation of the reason for the return.
  • Once your request is received and approved, we will provide you with a return authorization and instructions on how to return the item.
  • Please securely package the item and ship it to the address provided. Customers are responsible for the return shipping costs.

Inspection and Approval:

  • Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.
  • If the item is approved for a refund, we will process the refund to the original method of payment within 7 business days.

Non-refundable Items:

  • Personalized or customized items are not eligible for refunds unless there is a manufacturing defect or an error on our part.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.

Cancellations:

  • Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming the purchase.

Contact Us:

  • If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team at madebynusrah@gmail.com. We are here to assist you and ensure your satisfaction.

nusrah.co.uk reserves the right to update or modify this refund policy at any time. It is advisable to review this policy periodically for any changes. Thank you for shopping with us!

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